Privacy Policy
This page explains what information Natural Mystic Pavones may collect, why it is used, when it may be shared, and how guests can ask questions about their information.
Last updated: May 2026
Thoughtful hosting requires thoughtful information handling.
We collect guest information to communicate clearly, coordinate logistics, support safety and dietary planning, manage reservations, and improve the booking experience.
We collect what helps us host you
Booking, contact, travel, dietary, emergency, payment-status, and preference information helps us plan the retreat responsibly.
We share only as needed
Limited information may be shared with payment, booking, transport, lodging, food, guide, safety, or technology partners that help deliver the retreat.
Security matters
No online system is perfect, but guest information should be handled carefully, limited to practical use, and protected with reasonable safeguards.
You can ask questions
Guests may request updates, corrections, or communication preferences by contacting Natural Mystic Pavones directly.
We use guest information to plan and support your retreat.
Natural Mystic Pavones may collect information you provide when you browse the site, contact us, submit a form, reserve a retreat, make a payment, complete an intake form, join a waitlist, or communicate with the team. This may include your name, email, phone number, party size, travel dates, room preferences, surf experience, dietary needs, allergies, health or safety notes you choose to provide, emergency contact details, and other information needed to host you responsibly.
Payment information may be processed through third-party payment providers. Natural Mystic Pavones generally receives payment status, transaction reference information, booking totals, and related order details rather than complete card numbers. Third-party payment processors handle payment data according to their own privacy and security practices.
We may collect inquiry details, booking details, retreat preferences, and guest-readiness information.
We may receive technical information such as device, browser, pages visited, referral source, and general analytics data.
We may keep communication history so we can respond accurately and support future booking questions.
Your information helps us communicate, coordinate, and improve.
Natural Mystic Pavones uses guest information to answer inquiries, process reservations, manage payment status, send retreat details, coordinate rooms and logistics, support dietary or safety planning, communicate changes, provide customer service, improve the website and booking flow, prevent misuse, and comply with operational, legal, insurance, accounting, or safety needs.
We may also use your contact information to send relevant retreat updates, follow-up messages, availability notes, or marketing communications. You can ask us to stop non-essential promotional messages, but we may still send transactional or safety-related messages about an active or past reservation.
Guest information supports retreat planning, logistics, safety, service, and communication.
Analytics and site-use information may help improve pages, booking steps, and guest experience.
Important operational messages may still be sent even if you opt out of promotional communication.
We do not sell guest information.
Natural Mystic Pavones does not sell guest personal information. We may share limited information with trusted service providers or local partners when needed to operate the business, process payments, manage booking systems, provide website hosting, send communications, coordinate lodging, food, transport, activities, guides, emergency support, accounting, legal review, insurance, or other services connected to the retreat.
Some providers may be located in different countries or may process information through their own systems. We try to share only what is reasonably necessary for the purpose. If you click links to third-party sites, insurance providers, payment processors, social platforms, maps, or travel resources, their privacy practices apply to their own services.
Booking, payment, hosting, email, analytics, form, and storage tools may process guest information.
Local partners may receive limited details needed for meals, transportation, activities, accommodations, or safety coordination.
Third-party websites and providers are responsible for their own privacy policies and security practices.
We keep information only as long as it is useful or required.
Natural Mystic Pavones may retain information for as long as needed to manage bookings, respond to questions, maintain business records, resolve disputes, support legal, tax, insurance, accounting, safety, or operational needs, and improve guest service. Retention periods may vary depending on the type of information and why it was collected.
We use reasonable administrative, technical, and practical safeguards to protect information, but no website, email, payment, or storage system can be guaranteed completely secure. Guests should avoid sending highly sensitive information unless it is necessary and should contact us if they need a safer way to share a specific concern.
You may contact Natural Mystic Pavones through the booking follow-up flow or direct owner-provided contact channel to ask about your information, request corrections, update communication preferences, or ask that non-essential information be deleted where reasonably possible. Some records may need to be kept for legitimate business, legal, accounting, insurance, or safety reasons.
You may request corrections to inaccurate guest information.
You may opt out of promotional messages while still receiving booking-related communication.
Privacy questions can be sent through the booking follow-up flow or the direct contact channel Natural Mystic Pavones provides to guests.
Before you paddle out
Questions about your information?
If you need to update guest details, correct an email address, discuss a sensitive accommodation request, or change communication preferences, use the booking options or direct contact channel Natural Mystic Pavones provides before your retreat.